We offer a 30-day money-back guarantee on all digital products. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date.
How to request a refund
All refunds are processed by our payment provider, Paddle, who is the Merchant of Record for our sales. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at hello@thrumandhearth.com with your order details and we will help facilitate the refund.
How long refunds take
Once approved, refunds are typically processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.
Questions
We're always happy to help. Reach us at hello@thrumandhearth.com.